Having been on both ends of customer service this day I resonate with.
Bad Customer Service isn't always the fault of the customer service rep. Sometimes it is instigated by the, wait for it, customer. *GASP* Newsflash: the customer is not always right.
Now, that being said if the customer is wrong it doesn't warrant poor behavior from the customer service rep. To quote Rodney King, "Can't we all just get along?"
Both customer and customer service rep need to behave, to remember their manners, and to extend civilities.
Maybe You Get Bad Customer Service Because You're a Bad Customer
It is a huge pet peeve of mine when customers act like jerks and treat the person trying to help them like dirt because of some false entitlement that they are "always" right.
Use Less Stuff Day
The ULS Report
Bridging the Gap: Learn, Act, Give
Buy Less Stuff
International Men's Day
Man-Up Men! Be the Best Husband and Dad You Can Be!
5 Things Society Unfairly Expects of Men
5 Stupid, Unfair and Sexist Things Expected of Men
The Importance of Positive Male Role Models
It's not just boys who need male role models
Where Do Men Learn to be Good Men in the Absence of Male Role Models?
World Toilet Day
No other invention has saved more lives than a toilet. And 2.5 billion people in the world do not have access to one.
Why World Toilet Day Should Matter To You
If you are thankful for your toilet then please make a donation today to an organization that builds and provides toilets for sanitation in countries that need them.
Great American Smokeout Day
Your Quit Day: Five smart moves to quit smoking
18 Ways Smoking Affects Your Health
A "Quit Smoking" Timeline
A Guide to Kicking the Habit for Good
Using Essential Oils to Quit Smoking