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November 19, 2015

Have a Bad Day Day 
Having been on both ends of customer service this day I resonate with.
Bad Customer Service isn't always the fault of the customer service rep. Sometimes it is instigated by the, wait for it, customer. *GASP* Newsflash: the customer is not always right.
Now, that being said if the customer is wrong it doesn't warrant poor behavior from the customer service rep.  To quote Rodney King, "Can't we all just get along?"
Both customer and customer service rep need to behave, to remember their manners, and to extend civilities.
Maybe You Get Bad Customer Service Because You're a Bad Customer
It is a huge pet peeve of mine when customers act like jerks and treat the person trying to help them like dirt because of some false entitlement that they are "always" right.

Use Less Stuff Day
The ULS Report

Bridging the Gap: Learn, Act, Give
Buy Less Stuff

International Men's Day
Man-Up Men! Be the Best Husband and Dad You Can Be!
5 Things Society Unfairly Expects of Men
5 Stupid, Unfair and Sexist Things Expected of Men
The Importance of Positive Male Role Models
It's not just boys who need male role models
Where Do Men Learn to be Good Men in the Absence of Male Role Models?

World Toilet Day
We have a moral imperative to end open defecation and a duty to ensure women and girls are not at risk of assault and rape simply because they lack a sanitation facility. (source)
No other invention has saved more lives than a toilet. And 2.5 billion people in the world do not have access to one.
Why World Toilet Day Should Matter To You
If you are thankful for your toilet then please make a donation today to an organization that builds and provides toilets for sanitation in countries that need them.

Great American Smokeout Day
Your Quit Day: Five smart moves to quit smoking
18 Ways Smoking Affects Your Health
A "Quit Smoking" Timeline
A Guide to Kicking the Habit for Good

Using Essential Oils to Quit Smoking


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Today I want to celebrate transformation - the work we have each put in day after day, month after month, year after year to become not who we were. Let me say this - there is no shame in who we were because that was the hurt us - the baggage laden us - the angry us. And we've done the work so let's celebrate who we aren't and who we now are!  The song above is all about being transformed - from the choices to let go of pain and find healing. It inspired something called cardboard testimonies which I personally love. A way to share your story in one or two sentences/phrases. I don't know about you but I love not being who I was. I still have work to do but I love looking back and seeing the transformation I've gone through thus far. 

Here's some inspiration - yes, a lot of it is faith based (okay maybe all of it) but if you don't subscribe to a faith that's okay! You still have a cardboard testimony. 


So in case *you* didn't know...I have a wee obsession with the TV show Friends. Nothing that requires an intervention...well at least I don't think so. *wink*

Today's #FRIENDSFriday is all about how well do you, or I, know the show? It's time for a little Friends Trivia!

And in keeping with the trivia focus today here's a clip of one of my most favorite episodes of Friends that features one of the best games of trivia ever!

[Part 1]

[Part 2]


of or prompted by feelings of tenderness, sadness, or nostalgia.

Watching my brothers become Uncles - thanks to my oldest redhead - has been one of the best things in my life. It was through their interactions with her from the moment she was born until present day that made me see the men they were growing up to be and what kind of Father's they would be to their own children someday. It takes nothing at all for me to think back to those days when she was an itty-bitty and my brothers - who had no experience with babies - took on soothing her when she cried, changing her diapers, helping feed her, and just snuggling. Mushy gushy heart.

What makes you sentimental today?